Trouble-shooting common license problems

Previous  Top  Next

Please select which problem is most similar to yours, and follow the link:

Problems with Registration Emails

·	I did not receive a license-file email attachment (or only received a help document)

·	I can see the attachment but cannot open it (it appears greyed out in the email)

Problems with Registry License Files

·	When I try to open the license file I get the error 'Error opening the file'

·	When I try to open the file I get a 'permission denied' or similar error

Problems manually installing a license by typing it in:

·	I am installing a new license but it does not work

·	I am Installing an existing license on a new machine, but it does not work

If you are still experiencing problems and have worked through the above solutions, please contact us for help or better still report a bug.

See also: License installation overview, installing your license manually